Frequently Asked Questions

Do you have a physical store?

We have two! You can find us at:

• Brisbane City - LG 62 Queen St, Brisbane City QLD 4000
• Clayfield - Shop 4 730 Sandgate Rd, Clayfield QLD 4011

What events does Vault Games do?

To see the events you can find us at (and where you can pick an order up from), check out our events pages in the menu above.

What do the different stock availabilities mean?

The product is in stock at one of our stores and will be ready for pickup or ship out within 48 hours. The time it takes to get to you varies based on your address.

The product is not in stock at our stores but should be in stock with our supplier. We'll get your item in our next order from our supplier and get it out to you in the next 2-3 weeks. If it isn't available anymore, we'll let you know.

The product is not in stock at our stores, isn't in stock at any of our suppliers, and none of us know when we can get it in for you. This could be because the publisher has run out of stock and is in the middle of a reprint, the supplier is waiting for more orders before reordering a product, or it just flat out isn't available anymore. If you order a backorder product, we'll communicate with you to make sure you are as updated as we are as to the product's status.

This item is currently available for preorder, and is subject to our preorder policy. Below it, you'll find when we expect it to arrive and you can reserve your copy right now by placing a preorder through the system.

This item is currently out of stock at our stores and we are not currently taking orders as the supplier is either out of stock entirely, or don't typically let us know when things are on backorder. To order these items, contact us and our customer support team can help you out.

What are the shipping prices?

You can see our entire shipping policy, along with prices and free/flat-rate shipping thresholds here.

I want to sell my cards. How can I do that?

We don't currently accept trade-ins of cards. If that changes, we'll let you know on our blog.

How do I return an order?

You can find our entire returns and refund policy, as well as how to return a product here.

I don't have an account, can I still buy something?

Sure. You can check out as a guest and you have the option of creating an account afterwards.

We do suggest you create an account though because then you can see your entire order history with us, even when you buy from us at an event, thus making it easier to track any returns and questions you may have for our customer service team.

I have a discount/gift code. Where do I enter it?

There are fields for both the Discount Code and the Gift Card code during the checkout process.

I lost my discount code/gift card code. Can you resend it?

General discount codes are given to gaming clubs to pass onto their members so please ask your fellow club members, your club leadership or one of the members of the Vault Crew at your next meeting. If you've been given a discount code for another reason, sure. Just email us at orders@vaultgames.com.au and we can send it again, provided it hasn't already been used.

With gift cards, that depends on how you got it. If you received your gift card via email, we can resend you that gift card. If you got a physical gift card that hasn't been assigned to your email address, then no sorry. Our system is so secure that not even we can see your gift card numbers.