Thank you for visiting and shopping at Vault Games. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders, if the item was in-stock at the time of purchase, are processed within 2 business days of the order being placed, or, if the item was out of stock at the time of purchase, within 2 business days of the product arriving in store.
Preorders are processed in a timeframe that allows for the product to arrive on or after the release date.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Orders to non-PO Box addresses are shipped via courier at a flat rate of $12 per order. Please note parcels have authority to leave, unless you request otherwise.
Orders to PO Box addresses are shipped via AusPost at a flat rate of $12 per order.
Delivery delays can occasionally occur. If you feel your order has been significantly delayed, please contact us at https://vaultgames.com.au/pages/contact-us.
Customs, Duties and Taxes
Vault Games is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
You must let us know within 48 hours of your order arriving if it has been damaged in transit. If your order has been damaged in transit, please do the following:
- Contact us at https://vaultgames.com.au/pages/contact-us
- Take photos of the damage to the product, and any damage on the shipping carton/satchel (we may ask for these once you have contacted us)
- Save all packaging materials and damaged goods before filing a claim
Products purchased knowingly damaged (i.e. through a clearance or damaged items sale) will not be eligible for compensation or replacement.
Vault Games does not ship internationally.
Returns & Refunds
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.