Thank you for visiting and shopping at Vault Games. Following are the terms and conditions that constitute our Shipping Policy.
All shipped orders within Australia are marked as "Authority to Leave" unless Signature Required or Express Post is selected on checkout.
Shipment Processing Time
All orders, if the item was in-stock at the time of purchase, are processed within 2 business days of the order being placed, or, if the item was out of stock at the time of purchase, within 2 business days of the product arriving in store.
Preorders are processed in a timeframe that allows for the product to arrive on or after the release date.
All orders will be held until all items in the order are in stock. We will not partially ship an order unless you contact us. Should you request an order to be partially shipped, please note there may be extra postage charges required.
Orders are not shipped or delivered on weekends or public holidays (except in some rare cases close to Christmas).
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
You will receive an email notification with tracking once your parcel is shipped. Please check your spam folder if you cannot see it.
Shipping Rates & Delivery Estimates
As of November 2022, most orders (including PO Boxes and Parcel Lockers) will be shipped via AusPost Parcel Post at a flat rate of $12 per order. Please note parcels have authority to leave, unless you request otherwise. Some orders may still be shipped via Courier.
If shipped via Standard Parcel Post, it is up to the discretion of the individual post officer whether your parcel is left at your residence or taken to the nearest post office. We do not have any control of a parcel once it has been picked up from our store(s).
Express Post orders are shipped via the Aus Post Express service and are charged at a $25 flat rate. Please note that not all post codes are covered by this service. You can view a list of the postcodes that are covered here.
Delivery delays can occasionally occur, especially during peak periods such as Black Friday and Christmas. If you feel your order has been significantly delayed, please contact us at https://vaultgames.com.au/pages/contact-us.
Customs, Duties and Taxes
Vault Games is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
You must let us know within 48 hours of your order arriving if it has been damaged in transit. If your order has been damaged in transit, please do the following:
- Contact us at https://vaultgames.com.au/pages/contact-us
- Take photos of the damage to the product, and any damage on the shipping carton/satchel (we may ask for these once you have contacted us)
- Save all packaging materials and damaged goods before filing a claim
Products purchased knowingly damaged (i.e. through a clearance or damaged items sale) will not be eligible for compensation or replacement.
Vault Games does not ship internationally.
Returns & Refunds
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.