Shipping Policy

Thank you for visiting and shopping at Vault Games. Following are the terms and conditions that constitute our Shipping Policy.

Australian Shipping

All shipped orders within Australia are marked as "Authority to Leave" unless Signature Required is selected on checkout.

Shipment Processing Time

All orders, if the item was in-stock at the time of purchase, are processed within 2 business days of the order being placed, or, if the item was out of stock at the time of purchase, within 2 business days of the product arriving in store.

Preorders are processed in a timeframe that allows for the product to arrive on or after the release date.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Orders to non-PO Box addresses are shipped via courier at a flat rate of $15 per order. Please note parcels have authority to leave, unless you request otherwise.

Orders to PO Box addresses are shipped via AusPost at a flat rate of $15 per order.

Delivery delays can occasionally occur. If you feel your order has been significantly delayed, please contact us at https://vaultgames.com.au/pages/contact-us.

Shipping rates are calculated on a PER LOCATION basis. Meaning if your order is being fulfilled from multiple locations, shipping will be charged per location your order is being fulfilled from.

Orders that are $200 or more that are fulfilled from a single location are eligible for Free Shipping. (Please note that your order may qualify for free shipping from one location if more than $200 of your order is being fulfilled from that location, but will still charge you shipping for any portion that is being fulfilled from a seperate location that doesn't meet the $200 minimum from another location).

Customs, Duties and Taxes

Vault Games is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

You must let us know within 48 hours of your order arriving if it has been damaged in transit. If your order has been damaged in transit, please do the following:

Take photos of the damage to the product, and any damage on the shipping carton/satchel (we may ask for these once you have contacted us)

Save all packaging materials and damaged goods before filing a claim

Products purchased knowingly damaged (i.e. through a clearance or damaged items sale) will not be eligible for compensation or replacement.

International Shipping

Vault Games does not ship internationally.

Returns & Refunds

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.